1.  QUESTION: After dinner the waiter is clearing the table. You should: (a) immediately leave your seat; (b) help the waiter clear the table; (c) let the waiter clean the table; (d) offer the waiter left over food on your plate.
2.  QUESTION: The host serves a delicacy that you do not want to eat. You should: (a) politely decline by saying you are allergic; (b) give the food to your neighbor; (c) try and eat as much as you can; (d) eat the food and explain you are doing it to please the host.
3.  QUESTION: You have finished dining. You should: (a) fold the napkin loosely and place to the left side of your plate; (b) fold the napkin and place on your seat; (c) fold the napkin into a square and place in the center of your plate; (d) give it to the waiter.
4.  QUESTION: While dining with others, you placed food in your mouth which you cannot chew. You should: (a) pretend to wipe your mouth and place the uneaten food into your napkin; (b) remove the food from your mouth with your fork and place it on the edge of your plate; (c) swallow the food and hope you don’t make any noise; (d) excuse yourself and go to the restroom.
5.  QUESTION: At dinner, the person on your left has eaten a roll from your bread plate. You should: (a) explain the problem to your neighbor; (b) eat the roll from your other neighbor’s plate; (c) don’t eat any bread; (d) ask the server for another roll and place it on your dinner plate.
6.  QUESTION: While eating with others you need to blow your nose. You should: (a) excuse yourself and go to the restroom; (b) blow your nose on a napkin you brought from home; (c) blow your nose in the dinner napkin and ask the waiter for another one; (d) blow your nose with your handkerchief and place back in your pocket.
7.  QUESTION: When dining with others your cell phone rings. You should: (a) ignore the phone ringing; (b) answer the call quickly and keep the call brief; (c) apologize, step away from the table, and take the call away from the table; (d) apologize and turn the phone to silent mode.
8.  QUESTION: When eating spaghetti. You should: (a) Use a fork; (b) use a fork and a spoon; (c) use a fork, knife, and spoon: (d) follow what others do.

1.  ANSWER: (c) The diner should be polite but allow the waiter to take care of all table serving and cleaning.

2.  ANSWER: (c) Guests need to show respect to the host who has worked hard on arranging the meal.

3.  ANSWER: (a) The clear rule, at the end of the meal fold the napkin loosely and place to the left side of your plate

4.  ANSWER: (d) Food is never removed from a person’s mouth while at the dining table.

5.  ANSWER: (d) Guests should not complain about other guests nor bring attention to mistakes.

6.  ANSWER: (a) It is never appropriate to undertake any non-hygienic activities at the dining table.

7.  ANSWER: (d) Diners should ideally turn off all electronic devices prior to dining.

8.  ANSWER: (b) Spaghetti should be eaten with a fork and a spoon.

1.  QUESTION: When canceling a business appointment you should: (a) have your assistant call to cancel; (b) send a formal email to cancel; (c) visit the office of the person to explain: (d) call in person and explain the reason and ask to reschedule.
2.  QUESTION: You received an email from someone in your company by mistake. You should: (a) reply stating the sender made a mistake; (b) print it out and bring to the sender; (c) forward it immediately to HR: (d) ignore the email.
3.  QUESTION: When shaking hands you should: (a) stand and introduce yourself; (b) stand and introduce yourself when seated; (c) ask before you introduce yourself: (d) shake hands and introduce yourself while seated.
4.  QUESTION: To invite a new acquaintance to join your LinkedIn network, you should: (a) use the standard LinkedIn message; (b) write a personal message; (c) send an email invitation which has a link to your LinkedIn message: (d) state that an immediate reply is needed.
5.  QUESTION: If you receive an important business email requesting action you should: (a) reply within 24 hours; (b) wait at least 24 hours before responding; (c) ask your assistant to reply: (d) request that your boss reply.
6.  QUESTION: When sending a business email to a senior manager, you should: (a) address the recipient formally with their last name; (b) address the recipient formally with their last name and title; (c) use the recipient’s first name to encourage a personal connection: (d) use the recipient’s first name and title to encourage a personal connection.
7.  QUESTION: Your supervisor asks in the elevator the progress of your latest project. You should: (a) tell him confidently it is going well, even it is not; (b) tell him there could be people listening in the elevator; (c) set a time to discuss in private: (d) tell him the truth, it’s not going well.
8.  QUESTION: You find an employee taking items from the office home. You should: (a) immediately confront the employee; (b) send an email to the employee; (c) ask your colleagues about the standard procedure: (d) send an anonymous report to HR.

1.  ANSWER: (d) When cancelling and rescheduling an appointment one should always call in person.

2.  ANSWER: (a) Business people should alert the sender to the mistake to allow them to rectify the situation.

3.  ANSWER: (a) It is always most polite to stand and introduce oneself when shaking hands.

4.  ANSWER:  (b) Always send a personal LinkedIn invitation stating the reason for the connection.

5.  ANSWER: (a) Every effort should be made to respond within 24 hours to important business email messages.

6.  ANSWER: (a) Senior managers should always be addressed formally unless there is explicit direction to the contrary.

7.  ANSWER: (c) An elevator is not the appropriate place to discuss business with your superior.

8.  ANSWER: (c) It is best to have some understanding of a situation before reaching conclusions and making allegations

1.  QUESTION: When expressing thanks to someone who has given you a gift, you should: (a) have a secretary or friend to say thanks; (b) send a hand written note; (c) send an e-mail because it is faster and more efficient: (d) a verbal thank you should be enough.
2.  QUESTION: When entering an event, you should: (a) do your best to not draw attention to yourself; (b) greet people and let them know you arrived; (c) walk into the room and wait patiently for someone to recognize you: (d) immediately find the host to let them know you arrived.
3.  QUESTION: When greeting people for the first time at a social event, to make a good impression, you should: (a) immediately present your business card; (b) ask the other person to introduce themselves first; (c) briefly introduce yourself, and then politely inquire about the other person: (d) first introduce the others around you.
4.  QUESTION: When giving a compliment, you should: (a) ensure other people can hear the praise you are giving them; (b) if you compliment one person, compliment everyone; (c) be specific and sincere about your compliment: (d) it is best to withhold compliments.
5.  QUESTION: If you are a gentleman walking on the sidewalk with a lady you should: (a) walk on the left side of the lady; (b) walk on the right side of the lady; (c) walk on the side nearest the street: (d) walk a few steps in front of the lady.
6.  QUESTION: At a dinner party one guest arrives late. You should: (a) stand and greet the latecomer; (b) sit and greet the latecomer and inquire about the delay; (c) stay seated, say nothing and signal the waiter for prompt service: (d) stay seated, keep talking so as not to disrupt the flow and let the latecomer explain.
7.  QUESTION: If you are a gentleman entering a room with other guests, you should: (a) enter first to lead the group; (b) hold the door, and let all the other guests enter the room before you; (c) let the women enter first, and then be the first male to enter the room: (d) announce the guests one by one as they enter.
8.  QUESTION: When eating a social dinner with guests, you should: (a) dress casual; (b) dress formal; (c) dress fashionable: (d) discuss with the other guests how to dress so none of the guests feel uncomfortable.

1.  ANSWER:  (b) While old fashioned, a hand written note is the most effective and appropriate way to express thanks.

2.  ANSWER:  (d) If there is a host, the guest should do their best to greet the host, while not ignoring others.

3.  ANSWER:  (c) It is most polite to briefly introduce yourself so they know who you are and then ask for their introduction.

4.  ANSWER: (c) Compliments should always be sincere.

5.  ANSWER:  (c) Gentlemen should always be positioned between a lady and traffic when walking down the street.

6.  ANSWER:  (a) It is best to make guests feel welcome by standing when they arrive, even if they arrive late.

7.  ANSWER:  (b) As a general rule, a gentleman should hold the door open and let others enter a room first.

8.  ANSWER:  (d) It is best at every event to ensure all the guests know the dress code.